Our performance

We will update our performance figures for 2019/2020 on a quarterly basis. The next update will be provided during January 2020.

Our performance targets

We aim to:

  • Register 100% of guardianship orders within 5 working days of the final interlocutor or bond of caution, where this is required, being received.
  • Risk assess 100% of investigation enquiries within 2 working days of concern being lodged. (Risk assessing allows us to identify if we can or cannot commence an investigation).
  • Risk assess 100% of annual accounts within 10 working days of receipt.
  • Review 100% of annual accounts within 60 working days of receipt.
  • Register 100% of intervention orders within 5 working days of the final interlocutor.
  • Register 100% of correctly completed access to funds applications within 30 working days of receipt.
  • Register 100% of expedited power of attorneys within 5 working days of the request for expediting.

Yearly comparisons

Year on year comparisons – provides trend data on all elements of business.