Our performance

To help us measure our performance, and find out how well we are doing and where we need to improve we have set a number of performance targets. We will publish our performance against these targets as follows:

  • January to March 2019 9.30am on 27 April 2019
  • April to June 2019 9.30am on 27 July 2019
  • July to September 2019 9.30am on 26 October 2019
  • October to December 2019 9.30am on 25 January 2020
  • January to March 2020 9.30am on 25 April 2020

Our performance targets

We aim to:

  • Register 100% of guardianship orders within 5 working days of the final interlocutor or bond of caution, where this is required, being received.
  • Risk assess 100% of investigation enquiries within 2 working days of concern being lodged. (Risk assessing allows us to identify if we can or cannot commence an investigation).
  • Risk assess 100% of annual accounts within 10 working days of receipt.
  • Review 100% of annual accounts within 60 working days of receipt.
  • Register 100% of intervention orders within 5 working days of the final interlocutor.
  • Register 100% of correctly completed access to funds applications within 30 working days of receipt.
  • Register 100% of expedited power of attorneys within 5 working days of the request for expediting.

Yearly comparisons

Year on year comparisons – provides trend data on all elements of business.