You said we did

Here at OPG we do take seriously the views of people who use our service. We have changed our service as a result of people letting us know their experience. Here are examples of what changes we have made and those we have agreed to work on.

You Said We Did Date
The design of our website could be better as the grey drop-down arrows on the webpages were hard to see against the dark blue background. We agreed and worked with our web colleagues and changed the colour of the drop-down arrows to a lighter colour. This change has helped make the drop-down arrows more prominent. July 2026
The current 5% rate of inflation over three years applied to access to funds applications was not realistic given the current economic climate. 
 We reviewed the rate and agreed an increase of 10% over a three-year period. July 2026
It would help guardians if they knew whether tax should be paid on remuneration. We provide information in our remuneration leaflet on this matter. However, we agreed we could provide more information and have added information to the guardianship remuneration webpage and added a new FAQ section of the website.
 
 June 2026
It was not clear if professionals could add VAT to their remuneration award. We clarified that professional financial guardians may add VAT to remuneration and uplift awards. We updated our webpage and our remuneration leaflet to confirm this. Feb 2026 
It would be helpful to state the acceptable period for   evidence supporting a fee exemption claim. We agreed and updated the fee exemption form and guidance to highlight that supporting evidence must be dated within 12 months of applying for an exemption.  Feb 2026
The rows in the fee exemption form made it difficult to complete and indicate the correct eligible benefit.
 
 We have updated and reformatted the form with grid lines to ensure users select the correct eligible benefit.  Feb 2026