Your certificate

Our certificate is commonly recognised by financial institutions but if you are having any difficulties while using it please do not hesitate to contact us.

If however the bank or building society does not accept the certificate of appointment and this affects your ability to use your powers you may consider doing the following:

  • Firstly complain directly to the branch itself and see whether the matter can be resolved.
  • If the situation is not resolved, complain directly to the bank’s head office.
  • If the difficulties are still being encountered you may want to complain to the Financial Ombudsman highlighting how the banking institution has failed to act.

 You can also contact the Equality and Human Rights Commission in Scotland  or Scottish Human Rights Commission if you have reason to believe that an adult with incapacity has been treated less fairly than a capable person, i.e. if there is a possible disability discrimination issue.