Change to OPG telephone system

May 02, 2023

We are aware that customers have experienced difficulties when trying to reach us by telephone. We have reviewed our telephone system and will be bringing in some changes to make things easier when looking for assistance.

Therefore from week beginning 2 May 2023 if you wish to speak with us on the telephone, you can continue to reach us on 01324 678300. When calling this number you will be provided with a list of options to select from:

Scottish Power of attorney enquiries
Registration service, EPOAR enquiries and amendments.
Current processing times
Expedited registration service

01324 678300 and press option 1

Investigation enquiries
General and case related investigation enquiries, making referrals
01324 678300 and press option 2
Applications for guardianship & intervention order enquiries
New applications for guardianship or intervention orders
01324 678300 and press option 3
Guardianship & intervention order enquiries
Inventory, management plans, and applications to buy/sell property, gifts, renew your order. Also simplified, annual and final accounts, applications for discharge.
01324 678300 and press option 4
Systems enquiries
Technical issues in setting up EPOAR
01324 678300 and press option 5
Access to funds scheme enquiries
General application and case related enquires
01324 678300 and press option 6
Accountant of Court
01324 678300 and press option 7
Not sure who to contact?
General enquiries
01324 678300 and press option 0

This change will help you reach the appropriate team or person quickly which will allow us to deal promptly with your enquiry. If you have been liaising with a member of staff using their direct dial telephone number, please note that direct dial telephone numbers will continue to be available.