You and us

Our seminars and events

We are often asked to speak at events and attend meetings around the country to inform of our role and the options available for financial decision making under the AWI Act.

While we wish to offer an effective and comprehensive outreach service we need to ensure it makes optimal use of our resources in doing so.  To achieve we provide various seminars through the year rather than providing individual standalone information sessions to select groups.

OPG seminars:

Live webinar - 2 Feb 2017 at 13:00 

This is the first ever webinar we have offered and we are keen to trial the approach to find out if it is an accessible and effective way to raise awareness and engage with you. We would be interested to hear your views on this.

Sandra McDonald, Public Guardian will be providing this webinar to look at a number of key guardianship topics. Topics to be tackled include:-

  • Professional guardians scheme
  • Guardianship issues including early intervention with lay guardians and tailoring of supervision for lay guardians
  • United Nations requirements
  • Graded guardianship
  • Deprivation of liberty
  • Adults with Incapacity review

More information about the webinar and how to book is available.

New Scheme for Professional Guardians - watch this space for 2017 workshop dates

Customer satisfaction

We engage with customers in a number of ways to find out how we are doing and what we need to do to improve. Customer feedback is important to us and helps us work towards getting things right. 

Consultations

From time to time we run consultation exercises to find out what our customers think about the services we offer. You are welcome to contact us if you would like to participate in future consultations.

Examples of recent consultations:

  • Draft factsheet - ‘Thinking about financial guardianship order?’ Aug 15
  • Website survey Aug 15
  • Draft leaflet: Thinking of applying to become a financial guardian? Sept 15

Customer surveys 2016

Survey work helps us find out more about the customers experience of our service and it lets us see where we are doing well and what we could do differently or better. This area of work is important and valuable to us and we appreciate the time taken to provide us with feedback.

In March 16 we asked customers for their feedback on the following services. Read our overall summary document to find out the key points and the actions that we will undertake over the next year. We will update our You Said .. We Did … list when the actions are completed.

The results for the individual surveys are available below along with the actions we will take forward:

In June 16 we asked lay financial guardians for feedback on the following financial guardianship processes. The results are available below to view along with the actions we will take forward:

Financial guardianship processes:

We will be planning to undertake a review of the website in 2017